Refund policy

At Harshingar Jewellery each piece is carefully selected, inspected and prepared before being dispatched to ensure it reaches you in the best possible condition.

Please read our policy carefully before placing your order.

Returns & Exchanges

Due to the nature of our jewellery collections, we do not accept returns or exchanges for change of mind, incorrect selection, or personal preference, except where required by applicable consumer law.

We kindly ask all customers to review their chosen jewellery set, product description, images and order details carefully before completing their purchase.

Quality Checks Before Dispatch

Every jewellery set is carefully checked before dispatch. Photographs of each set are taken prior to shipping as part of our quality-control process.

This helps us maintain our quality standards and investigate any issues that may arise during delivery.

Damaged or Incorrect Items

We take great care when preparing and packaging your order. However, if your jewellery arrives damaged or you receive an incorrect item, please contact us as soon as possible on instagram @harshingarjewellery.

When contacting us, please provide:

Your order number.
Clear photographs of the item received and any visible damage.
Photographs of the packaging, where relevant.
A brief description of the issue.

Please contact us within 24 hours of delivery, where possible, so we can investigate the issue promptly.

Once we have reviewed your claim, we will contact you regarding the next steps and any appropriate resolution.Important Information

Please inspect your order carefully upon arrival.
For hygiene purposes, earrings are strictly non-refundable.
Jewellery should be handled and stored with care to maintain its condition.
We cannot guarantee that colours will appear exactly as shown on your screen, as display settings and lighting may affect their appearance.
Photographs taken before dispatch form part of our quality-control records and may be used when investigating a reported issue.